At Distinctive Carpet and Tile, we are committed to protecting your privacy and ensuring a safe online experience. This Privacy Statement outlines how we collect, use, and protect your personal information when you visit our website or interact with our services. By using our website and services, you agree to the collection and use of information in accordance with this statement.
1. Information We Collect
We collect two types of information:
- Personal Information: This includes details such as your name, email address, phone number, billing and shipping addresses, and payment information that you provide when requesting a quote, making a purchase, or interacting with us in other ways.
- Non-Personal Information: This includes data such as your IP address, browser type, device information, and website usage data. We use this information to improve our services, enhance the user experience, and analyze website performance.
2. How We Use Your Information
We use the information we collect in the following ways:
- To Provide and Improve Our Services: To process orders, deliver products, respond to inquiries, and offer support. We may also use your information to improve the functionality of our website and services.
- Marketing Communications: With your consent, we may send promotional emails about new products, offers, or other information that we think you may find interesting. You can opt out of receiving these emails at any time.
- Legal Compliance: We may use or disclose your information as required by law, to protect our rights, or to comply with legal processes.
3. How We Protect Your Information
We implement a variety of security measures to maintain the safety of your personal information. These measures include encryption, secure servers, and regular audits of our data practices to ensure that your information remains protected from unauthorized access, alteration, disclosure, or destruction.
4. Sharing Your Information
We do not sell, trade, or otherwise transfer your personal information to third parties, except in the following circumstances:
- Service Providers: We may share your personal information with trusted third-party service providers who assist us in operating our business, such as payment processors, delivery services, and IT support providers. These service providers are bound by confidentiality agreements and are only permitted to use your information to perform services on our behalf.
- Legal Requirements: We may share your information if required to do so by law or in response to legal requests, such as subpoenas, court orders, or government investigations.
5. Cookies and Tracking Technologies
We use cookies and similar tracking technologies to enhance your experience on our website. Cookies help us analyze web traffic, remember your preferences, and improve the functionality of our site. You can choose to accept or decline cookies by adjusting your browser settings but note that some features of the website may not function properly if cookies are disabled.
6. Your Choices and Rights
You have the right to:
- Access: You may request access to the personal information we hold about you.
- Correction: You can request corrections to any inaccurate or incomplete personal information.
- Deletion: You may request the deletion of your personal information, subject to certain legal exceptions.
- Opt-out of Marketing: You may opt out of receiving promotional emails by following the unsubscribe instructions included in our emails or by contacting us directly.
7. Changes to This Privacy Statement
We reserve the right to update or change this Privacy Statement at any time. Any changes will be posted on this page, and the updated statement will be effective immediately upon posting. We encourage you to review this statement periodically for updates.
8. Contact Us
If you have any questions about this Privacy Statement or wish to exercise your rights regarding your personal information, please contact us.
Thank you for trusting Distinctive Carpet and Tile with your information. We are dedicated to safeguarding your privacy and ensuring a secure experience with us.